- 1-4 years of experience working in ServiceNow or related ticketing tools.
- Experience working in Linux, System Administration, Server administration (Windows or Linux), Network Administration.
- Must have involved ininfrastructure- related support including network, databases, and their periodic maintenance and upgrades.
- Providing solutions and maintaining the knowledge base internal/Client base issue.
- Must be capable of handlingCustomer interactions, Escalation Matrix, Vendor coordination, Coordination with Global technical teams, daily reporting of pending issues, etc.
- Capability to perform Performance analysis, troubleshooting andRemediation
- Basic understanding of the cloud ecosystem and leading-edge cloud emergingTechnologies
- Experience inProduction Support - Monitors ticket queue, responds to daily system events, troubleshoots, to follows established SLAs, procedures, process & Manage.
- Ability to perform regular system maintenance, software installation, and maintenance as requested.
- Develop test protocols or plan for testing revised application and review test results.
- Has been involved in the automation of administration activities.
- Basic/experience in :ITIL Process , ITSM Process, Scripting experience in the likes of Unix shell scripting, Windows PowerShell scripting, Knowledge of administration of web servers such as IIS on Windows or Apache on Linux
- Preferred skills: Knowledge of Java Scripting, HTML/CSS, and related frameworks is a plus
- ITIL Process Implementation and Service Improvement methodologies.
- Hands-on and knowledge of Remote server administration, VMware, etc.
- Implementing & managing enterprise wide systems and network monitoring solutions.
- Strong communication in English, both oral and written is required.
- Strong Analytical, time management, and organizational co-ordination skill
A minimum of an Under-Graduate degree in computer sciences or related fields or advanced university degree in same/similar fields.
Desired Candidate Profile
PSIOG DIGITAL PRIVATE LIMITED
Contact Company:PSIOG DIGITAL PRIVATE LIMITED